Terms and Conditions
By booking an excursion with Marrakech Expedition 4×4 (referred to as “we” or “us” in these terms), you agree to these conditions on your behalf and on behalf of all other individuals using our services under a reservation made by you.
Once you agree on the itinerary and the quoted price, we will provide a detailed itinerary and an invoice with payment details. Your booking will be confirmed once we receive a 25% deposit of your invoice amount.
We accept payments via bank transfer or PayPal.
We will do our best to make changes to your booking without any additional charges. However, if you are traveling within 15 days of the start of your trip, changes may not be possible.
If you need to make changes, please contact us as soon as possible and confirm your request in writing. We will again try to accommodate your request without incurring additional fees, but we cannot guarantee this.
If it is not possible to make changes to your booking for any reason, you have the option to continue with your originally booked holiday or to cancel and pay the cancellation fees as outlined below.
Please inform us in writing as soon as possible if you need to cancel your travel arrangements. The cancellation fees depend on the number of days we receive your written cancellation notice before the start of your trip.
If you cancel:
More than 21 days: deposit only
Less than 20 days: no refund (0%)
We may choose to cancel your tour or trek due to unforeseen circumstances. In such cases, we will refund any amounts you have paid to us, including the deposit, but we are not obligated to provide any further compensation. Examples of unforeseen circumstances include natural or nuclear disasters, war or threat of war, riots, terrorism, fire, adverse weather conditions, and others.
All special requirements that are important for your booking (dietary, medical, wheelchair assistance, or others) must be provided to us in writing before you make your reservation. We will pass this information on to our suppliers to ensure a safe and enjoyable holiday.
If there are special requests that we cannot accommodate, we will notify you in writing before booking your trip.
Please let us know your preferences when booking (hotel location, bed configuration, and others), and we will do our best to meet all your requests. No compensation will be given if these requests are not fulfilled.
We do not provide any insurance. It is your sole responsibility to obtain appropriate holiday travel insurance.
We strongly encourage you to purchase travel insurance in case of illness, cancellation, loss of baggage, delays, and other unforeseen events.
We accept liability if any part of your travel arrangements does not match the description provided at the time of your booking and is not at a reasonable standard. We will pay reasonable compensation (limited to the maximum amount that has been paid to us for that part of the travel arrangements) unless there has been no fault on our part or that of our suppliers.
Please note that we accept no liability for injury, illness, damage, death, or loss incurred during your trip.
You are responsible for ensuring that you have the required valid travel documents. Your passport must be valid for at least 6 months before entering the country. It is the sole responsibility of the tour participant to ensure that all passport and visa requirements are met before departure.
We take full responsibility for ensuring that appropriate security measures are in place to safeguard your private and confidential information that you provide to us during the booking process.
The information collected from you will be used to make reservations with hotels and any other third parties necessary to organize your travel needs. We will share your dietary, medical, or disability information with the relevant suppliers to ensure your safety and the most enjoyable holiday. By making a reservation with us, you consent to the transmission of this information to the relevant parties.
In the unlikely event that you have a reason to complain, please contact your driver/hotel/guide immediately, who will do their best to resolve the complaint on the spot. If this is not possible, please contact us in writing with the details of your complaint.